General Inquiries

Look for the Subscribe section near the lower end of our website. You can also stay up to date  with our news and offers by checking the “Keep me up to date on news and exclusive offers” box after completing your email address during the registry or checkout proccess. You can also keep up with our news and offers by following our official social media profiles!

You can find all of our Gelatierie information Here

Pahitice™ is probably the most fresh "Artigianale" 🍨 ice cream you can buy locally so off-course its proudly made in Cyprus. Our tradition, recipes and manufacturing come from Italian origin who have always been the pioneers and masters of the kind but all the love is sourced locally  ❤️ 

If you could not find your favourite flavour in our online ice cream range we apologise for now. We have added just 30 flavours of your favourite ice cream and we are planning to add more in the near future. Stay tuned!

And if you're still unsure about your order, or if you have a different question you can always Contact-Us. We will be happy to assist you. 

Product Questions

We feel for you and we want you to enjoy our products in the safest experience. Please find our Allergen Guide Here.

A combination of up to 3 fruits can be selected on our web store. The customer may choose up to 2 different combinations to go in their Fruity Yogurt Family Pack!  Order Now

I am looking to Place an Order

A flat fee of €2.00 is the cost for our standard delivery serviceThis charge is also listed in your cart during the shipping step of your checkout. 
Free Delivery is available for orders of €25.00 or more.  
You can add the products you want in your cart first and then use the Delivery Rate Calculator in your Cart page to check if we have a delivery service for your Postal Code.

At the moment cash on delivery is not available for online orders. You can only pay by using 🔐 PayPal and with any 💳 Visa or Mastercard Credit/debit Cards during the checkout process. We take your payment security very seriously and we only use the most secure protocols to process any payments.

Yes! You can always choose our “Guest Check-out” option! None of the information you provided will be saved, unless you check the  “Save this information for next time” box after you complete your “Shipping/Delivery address” details. All personal data is processed under Secure SSL Encrypted Sessions.  

For orders placed before 16:00 local time on the same day are delivered on the same day between 16:00pm-20:00pm! Otherwise your order will be delivered on the next day same time slot. You will get notified by telephone as to when your order will arrive, so that we make sure you will be home when we arrive.

The ice cream you receive is at the freshest state possible. From then on, refrigeration is the key! Store the ice cream in your freezer and don’t leave it out for too long. Serve your portion and place the ice cream container back in the freezer the soonest possible.

Once your order is submitted, you will be redirected to the Order Confirmation page. You will also receive a confirmation email and a purchase receipt in the inbox of the email address you provided during checkout. 

Yes. The minimum order value is set at €12.50 This means you need to add items of at least €12.50 in your cart to be able to proceed to our quick checkout process.

During Checkout you will have the option to select one of the available delivery time slots. We will deliver your order within the selected time frame. We, know its your favourite time to have your favourite ice cream!

Sure! Add a note in the Note Field during checkout and tell us when you would like your order to be delivered. Orders placed after 4:01pm are automatically programmed in for a Next Day delivery. 

We are are planning to grow our Delivery area coverage very soon. We are starting from Nicosia and covering a 4 Km Radius around our Gelaterie so that we can deliver your ice cream in the quality and state that we would like you to enjoy it. Use the Delivery Rate Calculator in the Cart Page and check if there is a delivery rate for your Postal Code. Please note that products need to be placed in the cart first to be able to use the Delivery Rate Calculator.

Off-course! We deliver on the Same Day all orders that are placed 4:00pm or earlier. All deliveries are carefully routed and optimized by our kind transport team. You will receive a heads-up text or call to confirm the time slot we are delivering to you. 

I have already Placed my Order

In case you forget your password, just click on the "Forgot my password?" link on the Log in page. This will guide you on how to reset your password.

Once you've signed in with your username and password, go on the navigation menu and click on "My Account". You can change your account information there.

Unfortunately you cannot. Email is the one profile identifier that can not be altered once confirmed. In such a case, please register with your new email address and create a new account! You can email us to delete your account with your previous email if you like. Our GDPR procedures will delete all associated data from our servers.

If you reach out imedddiatly we will be able to assist you. But if the order has been processed for preparation and dispatch we can not change it or modify it.

In the extreme cases of such nature, please call and inform the member of our personnel who delivered your order immediatly. The contact number is available in your order’s confirmation email or text or telephone call you received earlier. He/she will either arrange for the items to be delivered to you or arrange a refund.

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